Follow-up with MacSupport

This is the type of follow-up I love to write, a caller calls in for advice and executes on said advice.  During TWiST #32 Francis Gulotta of MacSupport calls in to ask “How do I get customers for my service business?”.  George Naspo and Jason point out a few things that will help improve MacSupport's overall issues.

Issues to work on:

- Website - complete redesign

- Logo - redesigned

- Money Back Guarantee - now visible on homepage

- Listening lab - Francis mentioned in his email he took the startup approach and reached out to friends and family to use and order services from there site and recorded feedback.

- US Based Support - still needs work in my opinion, an interior page mentions they are a New York City company.

- Capitalize on Free Support Friday’s - highly visible


Take a look at the before and after screenshots,  what do you think?

Click to enlarge



Macsupport Before Changes



Macsupport After Changes

With these changes I am happy to announce MacSupport is doing much better and gaining traction in the Mac support service business.

Comments

[Kahlil Lechelt]

Very cool. Congrats to MacSupport!